We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Care Quality Commission
CQC are an independent regulator of health and adult social care in England.
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
Statement from Castlegate & Derwent Surgery on CQC Inspection Report
We have received the results of our latest inspection by the Care Quality Commission (CQC) which was undertaken in May 2024. While the overall rating of “Requires Improvement” highlights some areas where we have fallen short of the high standards we aim to provide, we want to assure our patients and the wider community that we are fully committed to addressing these issues and enhancing the quality of care we deliver. Over the last five months we have already taken decisive action to address the shortfalls.
Our Commitment to Our Patients
The CQC report identified areas for improvement in several key aspects of our service. We take these findings very seriously and have already implemented changes to resolve these issues and have planned further improvements.
Steps We Are Taking
We want to keep our patients informed about the immediate actions we have taken:
- We have introduced a new system for managing significant events and patient complaints, ensuring timely responses and shared learning across the entire practice.
- The Electronic Prescription Service (EPS) was rolled out on 9th September, allowing patients to collect their prescriptions more easily from a pharmacy of their choice.
- We appointed a new Practice Manager, Mrs Claire Raven, on 4th November, who will focus on improving governance, managing operations and overseeing staff engagement.
- We have undertaken enhanced staff training sessions to close gaps in patient safety and care.
- We conducted a staff survey and undertook one-to-one meetings to gather valuable feedback, which is being used to make meaningful changes in our daily operations
- We have taken measures to improve staff well-being
Looking Ahead
Our entire practice team is dedicated to continuous improvement, and we have a clear action plan in place for the coming months:
- We are introducing a Total Triage system in December to better manage appointments availability and prioritise urgent care needs
- We are introducing regular quality audits across the organisation
- We will continue to work closely with our Patient Participation Group (PPG) and other stakeholders to ensure patient feedback plays a key role in shaping our services
A Message to Our Patients
We deeply regret any distress or inconvenience caused by the issues highlighted in the CQC report. We want to assure our patients that your health and well-being remain our top priority. We are committed to making the necessary changes to meet and exceed the standards you expect and deserve.
Your feedback is vital to us, and we encourage you to share your experiences as we work hard to improve our service. We appreciate your continued support and patience as we make these changes.
Thank you for your trust and understanding as we strive to enhance the care we provide to our community.