Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750

 Emergency care outside surgery hours

When our GP practice is closed, patients should call the NHS 111 service by dialling 111. All calls are free from landlines and mobile phones.

What is the NHS 111 service?

  • A simple, free to call, easy to remember 3 digit number that is available 24 hours a day, 365 days a year.
  • The NHS 111 service directs patients to the service that is best able to meet their needs. Taking into account their location, the time of day of their call and the capacity of local services.

​When should I use the NHS 111 service?

  • When it's not a life threatening situation and therefore is less urgent than a 999 call.
  • When visiting your own GP isn't an option, for instance when the GP practice is closed or you are away from home.
  • When you feel you cannot wait or are simply unsure of the service you require.
  • When you require reassurance about what to do next.

​During the hours of 8am- 6.30pm Mon-Fri the surgery covers medical emergencies.

If you have an urgent medical problem which cannot wait until the surgery re-opens please dial 111 to access the out of hours service.

Other sources of urgent help

Visit the NHS Choices website, your health and your choices- symptoms, conditions, medicine and treatment information.

Pharmacy - Pharmacies in Allerdale can now give free advice and treatment on a whole range of minor health problems. 

The minor ailments scheme covers a range of short term treatments. You may need to be sent back to your GP if more treatment is necessary or if the condition is not covered by the scheme.

If appropriate, you will be supplied with medicine to treat your symptoms. For further details see the attached information leaflet.



All you need to know about patient access and the services it provides you 24/7/365



Staff and patients at the Street Lane Practice explain how they benefited from PA.



The Friends and Family Test is a way for all patients to give feedback quickly.

READ MORE             

We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. You can find out more and set your own preferences here.