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Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750

  Order a repeat prescription


If you are on regular medication, then you can usually order a repeat prescription without needing to see the doctor each time.

We need at least two working days' notice to provide a repeat prescription. If possible, order your repeat prescription about a week before your medication is due to run out.

We will work hard to have your prescription ready for you to collect within 48 hours of receiving your request. Please use the table below to determine when your order will be ready for collection from the pharmacy of your choice.

Occasionally there may be a delay where medication has to be specifically ordered or we need to discuss your request with a clinician. Patients who receive blister packs should re- order on week 3.


Patients who require long-term medication may have their treatments authorised by their doctor for repeat issue.  You may then request this medication without seeing your doctor on every occasion. Your doctor will check and sign every prescription and review your treatment with you periodically to ensure it remains appropriate. You will have a written record of your medication, which you should show to anyone else who treats you.

Please remember that you can only have repeat prescriptions where these have been authorised by your doctor, and then only for the long-term treatments they have prescribed for repeat issue.

How to order a repeat prescription

  1. By telephone: call 01900 705751  there is an answer machine in place 24 hours, please leave us a message with your prescription request. This is cleared by the Medicines Team every day.
  2. In surgery please post your repeat medication requests in the box located in our waiting area. 
  3. Using our Online Services

The practice will no longer accept prescription requests from pharmacies or other 3rd party companies. You(or your carer, nominated family member/ friend) will have to order your repeat prescription yourself, directly with the practice.

We would like to apologise to patients for the changes and any inconvenience this may cause.


Online- Patient Access

The easiest way to order your repeat prescription is online via Patient Access (see home page for link or ask for information when you are in surgery). The surgery receives this information directly and this system has several advantages:

  • It is still the QUICKEST way of requesting repeat prescriptions - you are communicating directly with the practice (You will stil need to leave 48 hours for collection)
  • You can send the request at any time 24/7 and it will be dealt with during surgery opening hours
  • It frees up our Medicines Management prescription line so that they have more time to answer queries
  • In the near future it is planned that you will be able to see the results of your blood tests as well as your medical history via Patient Access

When ordering repeats directly via Patient Access you must specify which pharmacy you wish to collect from. This ensures that prescriptions always get to the right place first time. 

For example, the local Cockermouth choices are:

  • Castlegate Pharmacy, Isel Road 7am - 10pm Mon-Sat and 10am-8pm Sun.
  • Allisons Main Street: 8.30am-6pm Mon-Fri, Sat 8.30am-4pm closed Sun.
  • Boots Main Street: 8.30am-6pm Mon-Fri, 9am-5.30pm Sat, closed Sun

Or you may have another preference. You may choose a different chemist for each prescription.

Will I definitely get my prescription?

For your safety, the doctor may need to speak to you before deciding whether to issue a prescription. Reception staff can't know in advance whether the doctor will authorise your request. They can only direct it to the Medicines team.

If any of your items cannot be issued, we will try to phone you to let you know. If we are unable to contact you then, unfortunately, we can only let you know when you come to collect the prescription. Please ensure you let us know of any change of address or phone number, including mobiles.


Problems or questions

If you need to speak to someone about your prescription please telephone 01900 705751.

Your local Pharmacist can also advise on what your medications are for and how best to take them.


Medication Reviews

The Doctor or Nurse will need to review your medication every so often to make sure the medications are working as they should and are still suitable for you. Sometimes they will need to see you or speak to you to discuss this with you. We may contact you to let you know that you need an appointment before your prescription can be issued.

We have in place a system for reviewing patients on repeat medication with long term conditions using your birth month. Click here for full details


Home deliveries

If you would like to have your medications delivered, you must arrange this with your preferred pharmacy each time. We are not responsible for deliveries and cannot ensure that the pharmacy delivers on time.


Help us to help you

  • Order your medicines a week before you run out. Allow two working days minimum.
  • Try to plan ahead. Order early to cover holidays.
  • Only order items that you need. If you have stopped taking any of your medicines, please tell your doctor or nurse.
  • Attend for your regular medication reviews.

Thank you for your co-operation – it will help us to provide an efficient service.

Repeat Prescriptions and understanding the changes that could affect you- 1st December 2016

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