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Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750

Patients Forum Frequently Asked Questions




Q:     Why are you asking people for their contact details?
We want to talk to people about the surgery and how well we are doing to identify areas for improvement.


Q:     Will my doctor see this information?
No.  It is purely to contact patients to ask them questions about the surgery and how well we are doing.  Your doctor will only see the overall results.


Q:     Will the questions you ask me be medical or personal?
They will be general questions about the practice, how we are providing services and what we can do to improve them.


Q:     Who else will be able to access my contact details?
No one beyond the practice


Q:     How often will you contact me?
Not very often - possibily once or twice a year.


Q:     What is a patient participation group?
It is a group of volunteer patients who are involved in shaping the services to patients.


Q:     Do I have to take part in the group?
No, but if you change your mind, please let us know.


Q:     What if I no longer wish to be on the contact list or I leave the surgery?
We will ask you to let us know if you do not wish to receive further messages.  If you leave the practice, you will no longer be eligible to remain on the group.


 

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