How to Order a Repeat Prescription

BACK TO MAIN INDEX

We will work hard to have your prescription ready for you as soon as possible, once the necessary safety checks are made by our clinicians. Please note you must attend your annual review, blood tests or other monitoring appointments when invited otherwise there may be delays in us issuing your medication or short supply your order.

These checks are there for your own safety and to check how the prescribed medication is helping your condition and overall wellbeing.  

Your doctor will check every prescription and review your treatment with you periodically to ensure it remains appropriate. You will have a written record of your medication that can be viewed online using the NHS app, which you should show to anyone else who treats you.

How to order a repeat prescription

Our aim is to make ordering your prescription as simple and easy as possible. You can do this by:

By Telephone: 

Call our Prescribing Team on 01900 705751

You will be given the opportunity to select: Option 1 - which will put you through to our automated order system that will allow every patient the opportunity to select the Pharmacy of their choice.

Online

Use one of the online apps to order your prescription, check on the status of your prescription and to nominate your Pharmacy of choice:

• Patient Access
• The NHS App
• myGP App

You can also order using our Patient Triage online available from our surgery website homepage.

Ordering online is the quickest and easiest way to order repeat prescriptions.

The benefits:

• The quickest way of requesting repeat prescriptions - you are communicating directly with the practice.
• You can send the request at any time 24/7 and it will be dealt with during surgery opening hours.
• You can specify which pharmacy you wish to collect from. This ensures that prescriptions always get to the right place first time.

In the Surgery

Your prescription your choice of Pharmacy

You can collect your prescription from the pharmacy destination of your choice. Just let our Prescribing team or clinician know where you would like your prescription to go to.

You can also nominate your pharmacy online using the NHS app or speak to your preferred Pharmacy and they can do this for you.

Our local Cockermouth Pharmacies are:

• Castlegate Pharmacy, Isel Road 9am to 9pm Monday to Saturday and 10am to 8pm Sundays.
• Allisons Main Street: 8.30am to 6pm Monday to Friday, Saturday 8.30am to 4pm closed Sundays.
• Boots Main Street: 8.30am to 6pm Monday to Friday, 9am to 5.30pm Saturday, closed Sundays.

Or you may have another preference. You may choose a different chemist for each prescription, just let us know.

Medication Reviews

For the safety of our patients all repeat medication will be reviewed by one of our clinicians, this is normally in your month of birth or at more frequent intervals depending on the type of medication you are prescribed. We need to review your medication to make sure the medications are working as they should be and are still the most suitable for you. We may also ask you to attend for an annual review to check you overall health, this may include a blood pressure check, blood test, ECG or Urine sample.

You will receive an invitation for this in your month or birth via text or telephone call. You could also set yourself a reminder to give us a call when it is your birthday month.

Failure to attend for the this important review may delay your future prescriptions, we will be unable to reissue medication without these safety checks.

Home deliveries

If you would like to have your medications delivered, you must arrange this with your preferred pharmacy each time. We are not responsible for deliveries and cannot ensure that the pharmacy delivers on time.

Coming soon - Electronic Prescription Service

Please see our News article about the new service here.

Help us to help you

• Order your medicines a week before you run out.
• Try to plan ahead. Order early to cover holidays.
• Only order items that you need. If you have stopped taking any of your medicines, please tell your doctor or nurse.
• Attend for your regular medication reviews.

Thank you for your co-operation – it will help us to provide an efficient service.

Dispensary

We are a dispensing practice which means that patients who live more than a mile from a pharmacy and are registered as a dispensing patient can collect their prescription from our onsite Dispensary. By using the practice dispensary, the NHS payment for your prescriptions can be used to improve other surgery services and we thank you for the support.

Day	Dispensary Opening Times
Monday	9.00am - 9.00pm
Tuesday	9.00am - 9.00pm
Wednesday	9.00am - 9.00pm
Thursday	9.00am - 9.00pm
Friday	9.00am - 9.00pm
Saturday	9.00am - 9.00pm
Sunday	10.00am - 8.00pm